Order Cancellation Policy
Golden Auto Garage
Effective Date: 2 November 2026
Last Updated: 2 November 2026
At Golden Auto Garage, we aim to process and deliver every order as quickly and efficiently as possible. However, we understand that customers may sometimes need to cancel an order due to a change in plans, incorrect product selection or other circumstances.
This Order Cancellation Policy explains how customers can cancel orders, the conditions under which cancellations are accepted and how refunds are handled.
By placing an order through our website, you agree to this policy, subject to your rights under applicable Indian consumer protection laws.
1. Customer-Initiated Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
To request cancellation:
Log in to your account and visit the My Orders section, if available.
Select the order you wish to cancel.
Choose the Cancel Order option, if available.
Alternatively, contact our customer support team with your order number.
Cancellation requests will be reviewed based on the current order status.
Orders that have not yet been processed or dispatched are generally eligible for cancellation.
2. Cancellation Before Dispatch
Orders may generally be cancelled without additional cancellation charges before dispatch.
The following conditions apply:
The order must not have been handed over to the shipping or delivery partner.
The cancellation request must be received and accepted before dispatch.
For prepaid orders, an eligible refund will be initiated through the original payment method.
For Cash on Delivery (COD) orders, no payment refund is required if the order has not been paid for.
Once an order has entered the dispatch process, cancellation may no longer be available through the normal cancellation procedure.
3. Cancellation After Dispatch
Once an order has been dispatched, customers may not be able to cancel it directly.
In such cases:
Customers should contact our support team immediately.
We will check whether the shipment can still be stopped or recalled.
If the shipment cannot be stopped, the customer may need to receive the product and follow the applicable Return Policy.
Any refund will be processed according to our Refund Policy and applicable consumer protection requirements.
Nothing in this section limits any statutory cancellation, return or refund rights available to customers.
4. Cancellation for Prepaid Orders
For orders paid through UPI, debit cards, credit cards, net banking or other online payment methods:
Eligible cancellation requests accepted before dispatch will qualify for a refund.
Refunds will generally be initiated through the original payment method.
The amount will be credited according to the payment gateway and banking institution's processing timelines.
Customers may receive a refund confirmation or transaction reference once the refund has been initiated.
We will process approved refunds within the applicable legal timeframe.
5. Cancellation for Cash on Delivery Orders
For COD orders:
Customers may request cancellation before dispatch.
No cancellation fee will generally be charged for an accepted pre-dispatch cancellation.
If an order has already been dispatched, customers should contact customer support for assistance.
Repeated refusal of COD deliveries may result in additional order verification or restrictions on future COD purchases, where lawful and appropriately disclosed.
Any such restrictions will not affect customers' statutory rights.
6. Cancellation by Golden Auto Garage
Golden Auto Garage reserves the right to cancel an order under circumstances such as:
The product is unavailable or out of stock.
Incorrect or incomplete product information has been published.
A pricing or listing error has occurred.
The order contains incorrect or unverifiable delivery information.
The delivery address is outside our serviceable delivery area.
A payment verification issue occurs.
Fraudulent or unauthorized purchasing activity is reasonably suspected.
The order cannot be fulfilled due to circumstances beyond our reasonable control.
If we cancel a prepaid order, the customer will be notified and an appropriate refund will be initiated.
We will not use this policy to avoid fulfilling valid customer orders without a legitimate reason.
7. Out-of-Stock Products
In some cases, a product may become unavailable after an order has been placed.
If this happens:
We will inform the customer about the unavailability.
We may offer an alternative product with the customer's consent.
Customers may choose to cancel the unavailable product.
If the customer does not accept an alternative, an appropriate refund will be initiated for the unavailable product.
Customers will not be charged for products that cannot be supplied.
8. Cancellation Due to Incorrect Product Selection
If a customer accidentally orders the wrong product, vehicle part, size, model or specification, they may request cancellation before dispatch.
For automotive products, customers should carefully verify:
Vehicle make and model.
Manufacturing year and variant.
Engine specifications.
Product compatibility.
Battery capacity and specifications.
Filter and component part numbers.
If the order has already been dispatched, customers may need to follow the applicable Return Policy, subject to the product's eligibility and applicable law.
9. Refunds for Cancelled Orders
For eligible cancelled prepaid orders:
Refunds will generally be processed through the original payment method.
Approved refunds will be initiated within the applicable legal timeframe.
Banking and payment gateway processing times may vary.
Customers may contact our support team if the refund is not received within the communicated timeframe.
For COD orders cancelled before payment and dispatch, no refund is applicable.
For further information, please refer to our Refund Policy.
10. Partial Order Cancellation
If an order contains multiple products, customers may request cancellation of individual items before dispatch, subject to order-processing limitations.
The following conditions apply:
Only eligible items may be cancelled.
The remaining products may continue through the normal processing and shipping process.
Any applicable refund will be calculated based on the cancelled items.
Promotional discounts and shipping charges may be recalculated where applicable and lawfully disclosed.
11. Failed or Duplicate Orders
If an order is created incorrectly due to a technical error or duplicate checkout:
Customers should contact our support team immediately.
Our team will verify the order and payment records.
Duplicate orders confirmed as accidental may be cancelled.
Any excess payment collected will be refunded.
If payment is deducted but no order confirmation is generated, customers should provide their payment transaction reference for investigation.
12. Non-Cancellable Orders
For ordinary voluntary cancellations, an order may no longer be cancellable when:
The product has already been dispatched.
The shipment has been handed over to the delivery partner.
The product has been specially customized or prepared for the customer, where applicable.
The order has reached a stage where cancellation is operationally impossible.
In such cases, customers may contact support for assistance or use the applicable return and refund process.
These restrictions do not override mandatory consumer rights.
13. Cancellation Charges
Golden Auto Garage does not generally charge cancellation fees for accepted cancellation requests made before dispatch.
If an order has already been dispatched, any applicable return or shipping charges will be handled according to our Return and Refund Policies and applicable laws.
No undisclosed cancellation fee will be imposed on customers.
14. How to Contact Us for Cancellation
For cancellation requests or assistance, please contact:
Golden Auto Garage
Email: [Your Support Email]
Phone: [Your Contact Number]
Business Address: [Your Registered Business Address]
Website: [Your Website URL]
Customer Support Hours: [Your Business Hours]
Please include the following information:
Order number.
Registered email address or phone number.
Product name.
Reason for cancellation.
We recommend contacting us as soon as possible to improve the chances of stopping an order before dispatch.
15. Grievance Redressal
For unresolved cancellation-related complaints, customers may contact our grievance officer.
Grievance Officer: [Name of Grievance Officer]
Email: [Grievance Email]
Phone: [Grievance Contact Number]
We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable requirements.
Customers may also approach the National Consumer Helpline or the appropriate consumer dispute redressal authority.
16. Policy Updates
Golden Auto Garage reserves the right to update or modify this Order Cancellation Policy when necessary.
Any changes will be published on this page with the revised effective date.
Changes will not retrospectively remove rights already acquired by customers under applicable law.
17. Governing Law
This Order Cancellation Policy shall be governed by the laws of India, including:
Consumer Protection Act, 2019.
Consumer Protection (E-Commerce) Rules, 2020, as amended.
Other applicable consumer protection and e-commerce regulations.
Nothing in this policy shall exclude, restrict or override any mandatory consumer rights available under Indian law.
Thank you for shopping with Golden Auto Garage.
We appreciate your business and are committed to making your shopping experience convenient, transparent and reliable.