Refund Policy
Golden Auto Garage
Effective Date: 2 November 2026
Last Updated: 2 November 2026
At Golden Auto Garage, we are committed to providing quality automotive products and a smooth shopping experience. We understand that situations may arise where a customer needs a refund. This Refund Policy explains the circumstances under which refunds are issued, how they are processed and what customers can expect.
By purchasing from our website, you acknowledge this policy, subject to your rights under applicable consumer protection laws in India.
1. Refund Eligibility
Customers may be eligible for a refund under the following circumstances:
The product received is defective or damaged.
The wrong product was delivered.
The product received is significantly different from its description or specifications.
The product is missing essential components.
An order is successfully cancelled before dispatch.
An approved return request qualifies for a refund.
A product is unavailable after an order has been confirmed and payment has been collected.
A refund is otherwise required under applicable consumer protection laws.
All refund requests will be reviewed based on the circumstances of the order and applicable legal requirements.
2. Refund Conditions
To qualify for a voluntary return-based refund, the following conditions generally apply:
The return request must be submitted within the applicable return period.
The product must meet the return eligibility requirements outlined in our Return Policy.
The product must be returned with its original packaging and included accessories, where applicable.
The original purchase invoice or order confirmation must be provided.
The returned product may undergo inspection before the refund is approved.
These conditions do not limit refunds or other remedies legally required for defective, damaged, incorrect or misrepresented products.
3. Non-Refundable Situations
Refunds for change-of-mind returns may not be available in the following situations:
Products that have been used, installed or altered.
Opened or partially consumed engine oils and lubricants.
Batteries that have been installed or activated.
Electrical components damaged due to improper installation or misuse.
Products damaged after delivery due to customer negligence.
Products returned without essential components or accessories.
Products that do not meet the applicable voluntary return conditions.
Important: These exclusions do not apply where a refund or other remedy is required by applicable law, including cases involving defective, incorrect, counterfeit or materially misrepresented products.
4. Refund Processing Time
Once a refund request has been approved, Golden Auto Garage will initiate the refund within the applicable legal timeframe.
Our general operational targets are:
| Refund stage | Expected timeframe |
|---|---|
| Refund request review | 2–3 business days |
| Returned product inspection | 2–5 business days after receipt |
| Refund initiation | Within 7 business days after approval |
| Bank/payment provider processing | Usually 5–10 additional business days |
Actual processing times may vary depending on the payment gateway, bank and payment method.
The above estimates do not extend any shorter mandatory refund deadline under applicable law.
5. Refund Methods
Refunds will generally be issued through the original payment method used during checkout.
Online Payments
For payments made through UPI, debit cards, credit cards, net banking or other online payment methods, refunds will generally be processed through the original payment gateway.
Cash on Delivery (COD)
For eligible COD orders, customers may be asked to provide their bank account or UPI details to receive the refund.
Customers must ensure that the payment details provided are accurate.
Golden Auto Garage will never request a customer's UPI PIN, ATM PIN, card CVV or banking password to process a refund.
Wallet or Store Credit
Store credit may be offered as an optional alternative where appropriate. Customers will not be required to accept store credit instead of a refund that they are legally entitled to receive.
6. Order Cancellation Refunds
Customers may request cancellation before their order is dispatched.
Approved cancellations of prepaid orders will be refunded.
Orders that have already been dispatched may require the customer to follow the applicable return procedure.
If an order cannot be fulfilled due to stock unavailability, the customer will be informed and an appropriate refund will be initiated.
Any refund due to a cancelled order will be processed through the original payment method wherever possible.
Nothing in this section limits cancellation rights available under applicable law.
7. Refunds for Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our customer support team as soon as possible.
To help us investigate your request, please provide:
Order ID or order number.
Product name and description.
Clear photographs or videos showing the issue.
Photographs of the shipping package, if damaged.
A brief explanation of the problem.
After reviewing the complaint, Golden Auto Garage may arrange:
A full refund.
A replacement product.
A repair, where appropriate.
Another legally appropriate resolution.
For verified issues attributable to us or the delivery process, customers will not be charged return shipping costs.
8. Partial Refunds
In certain circumstances, a partial refund may be applicable where permitted by law and agreed with the customer.
Examples may include:
An order containing multiple products where only some items are eligible for a refund.
A partial order cancellation.
A price adjustment agreed between the customer and Golden Auto Garage.
Any applicable deduction must be lawful, transparent and communicated to the customer before processing.
9. Shipping and Delivery Charges
The refund treatment of shipping charges will depend on the reason for the refund.
If the product is defective, damaged or incorrectly supplied, applicable delivery and return shipping charges will be refunded or borne by Golden Auto Garage as required by law.
For eligible change-of-mind returns, original delivery charges may be non-refundable where legally permissible and disclosed before purchase.
If an order is cancelled before dispatch, applicable delivery charges collected for that order will be refunded.
Additional shipping or handling charges will not be deducted without a lawful and disclosed basis.
10. Failed and Duplicate Payments
If your payment is deducted but your order is not successfully created or confirmed, please contact our support team with the transaction reference number.
Our team will investigate the transaction with the payment gateway.
If a payment is confirmed as unsuccessful but the amount has been debited, the refund or reversal will be handled through the payment provider or bank.
If you accidentally make a duplicate payment for the same order, the verified excess payment will be refunded.
The actual crediting time depends on the bank or payment provider.
11. Refund Status and Tracking
Customers can contact our support team to check their refund status.
Please provide:
Order number.
Registered email address or phone number.
Payment transaction ID, if available.
Refund reference number, if already issued.
Once a refund has been initiated, we may provide a refund reference or transaction identifier where available.
12. Refund Rejection
A refund request may be rejected for an ordinary change-of-mind return if the product does not satisfy the applicable voluntary return conditions.
If a request is rejected, Golden Auto Garage will communicate the reason to the customer.
A refund will not be denied merely because a customer has raised a complaint concerning a product defect, incorrect delivery, counterfeit goods or another issue for which a remedy is required under applicable law.
13. Promotional Offers and Discounts
For purchases made using promotional codes, coupons or discounts:
Refunds will generally be calculated based on the actual amount paid for the eligible product.
The value of a promotional discount will not ordinarily be refunded as cash.
If an order containing multiple products is partially refunded, the refund calculation may account for the discount actually applied to the returned item.
Any applicable promotional adjustment will be explained to the customer.
14. Manufacturer Warranty and Refunds
Some automotive products, including batteries, electrical components and mechanical parts, may be covered by manufacturer warranties.
Customers may be required to follow the relevant manufacturer's warranty inspection and claim process where appropriate.
However, manufacturer warranty procedures do not remove or limit any applicable refund or replacement rights against Golden Auto Garage under Indian consumer protection laws.
15. Contact Information
For refund-related questions, requests or complaints, please contact:
Golden Auto Garage
Email: [Your Support Email]
Phone: [Your Contact Number]
Business Address: [Your Registered Business Address]
Website: [Your Website URL]
Customer Support Hours: [Your Business Hours]
Please mention your order number in all refund-related communications.
16. Grievance Redressal
If you are dissatisfied with a refund decision or have an unresolved complaint, you may contact our grievance officer.
Grievance Officer: [Name of Grievance Officer]
Email: [Grievance Email]
Phone: [Grievance Contact Number]
We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable requirements.
Customers may also approach the National Consumer Helpline or the appropriate consumer dispute redressal authority.
17. Policy Changes
Golden Auto Garage reserves the right to update or modify this Refund Policy when necessary.
Any changes will be published on this page along with the revised effective date.
Changes will not retrospectively remove rights already acquired by customers under applicable law.
18. Governing Law
This Refund Policy shall be governed by the laws of India, including:
Consumer Protection Act, 2019.
Consumer Protection (E-Commerce) Rules, 2020, as amended.
Other applicable consumer protection and e-commerce regulations.
Nothing in this policy shall exclude, restrict or override any mandatory consumer rights available under Indian law.
Thank you for choosing Golden Auto Garage.
We appreciate your trust and are committed to resolving your concerns fairly and transparently.